Gorwel provides a range of support services for older people, people affected by domestic abuse and homelessness.


Providing excellent services that support people to live as they choose

Gorwel is a Business Unit within Grŵp Cynefin. Gorwel’s main focus is to provide support services in the field of domestic violence and homelessness prevention. Gorwel operates within three counties in north Wales and provides support to up to 500 service users per week, employing 54 members of staff. Gorwel‘s projects include refuges, supported housing schemes, children and young people services, support in the community and independent domestic violence advisory service.

The type of support provided can include:

• Support with life skills and independent living skills

• Support with establishing contacts and social and communal activities

• Support to manage finances and maximise income, to draw up budget plans and claim welfare benefits

• Support in responding to housing issues and maintaining a tenancy

• Support to access education, training and employment opportunities

• Support to attend meetings with external agencies

• Advice and support to lead a healthy and active lifestyle

• Support to improve the quality of life and well-being

• Referral to other services where appropriate

Anglesey and Gwynedd Domestic Violence Services

Contact: Telephone 0300 111 21 21 or Email: gorwel@gorwel.org


Gorwel provides a Domestic Violence Service in Gwynedd and Anglesey, including three refuges in three confidential locations, which provide 24-hour emergency accommodation, 7 days a week, to women and their children fleeing domestic abuse. The project supports 9 service users (and their families) at any one time.

Floating Support Project

The Floating Support project provides services to women, men and their families in Gwynedd and Anglesey. The project supports 30 service users at any one time.

Independent Domestic Violence Advisor

The work of the Independent Domestic Violence Advisor is a specialised role and works with other agencies, mainly the police, to support high risk individuals by offering specialist services including providing safety measures and/or equipment. The number of service users varies according to need. In the period during April - December 2017 the service supported 250 individuals.

One Stop Shops

Gorwel has a One Stop Shop in Dolgellau, Gwynedd and Llangefni, Anglesey, that offer a holistic service to individuals suffering from domestic abuse.

Gorwel Bus

A capital grant was received from Welsh Government to establish a Mobile Information and Support Unit in order to offer a service to domestic violence victims living in rural areas where there is a lack of public transport. It will also improve the local provision and increase the opportunity for people to meet in an anonymous safe place.

Homelessness Prevention Services in Gwynedd, Denbighshire and Anglesey Gwynedd

Llys Seion

The Llys Seion project is a site with 6 flats located in Pwllheli for homeless individuals and families in order to offer advice and support to enable them to live independently. The project supports 6 service users at any one time.

Contact: E-mail Llys Seion here or telephone 01758 703087.

Floating Support project

The Floating Support project is a service across Gwynedd to support families and individuals to maintain their home successfully and independently. The project supports 12 service users at any one time.

Contact: E-mail Llys Seion here or telephone 01758 703087.

Arfon’s Homeless Liaison Project

The aim of the service is to provide a high quality support service in relation to housing for single people and families aged 16 and over, with multi support needs that might include a combination of issues such as homelessness, substance misuse, background of crime, mental health and low level learning disability problems. The service will target those people with high support needs.

Contact: E-mail here or telephone 01758 703087.



Hafod is a supported housing project for young people aged between 16-25 years of age and is located in Denbigh. Staff works with young people in order to plan for their future by supporting and encouraging tenancy management skills and nurturing skills in order to access employment. The project supports 6 service users at any one time.

Contact: E-mail here or telephone 01758 818497.

Hafod works closely with HWB which is part of the same building. The HWB organises activities for young people to support them in preparing for the future. For example, there will be opportunities to learn new skills and to undertake job searches.

Hafod Floating Support Project

The service is available to 16-25 year old young people who require support to establish and maintain their tenancy in the community. The project supports 6 service users at any one time.

Contact: E-mail here or telephone 01758 818497.

Mental Health Floating Support Project

The project supports individuals in the community suffering from mental health problems and supports 12 service users at any one time.

Contact: E-mail here or telephone 01758 818497.


Older People’s Floating Support Scheme

The project provides housing related support, to people 55 years old and older in Anglesey. The service is provided 7 days a week, 9am – 5pm, and it provides short term, medium term and long term support to enable older people to live as independently as possible. The project supports a minimum of 150 service users at any one time.

Contact: E-mail here

Service Users Feedback

“Lovely to have someone there, helped and supported me so much with managing my money and home.”

“They go beyond the call of duty. Support staff has been fantastic, it’s the way they talk to you, they never look down on you.”

“They gave me emotional support and support with access difficulties with my child. Been through the courts and helped me with legal things. A godsend.”

“The fact that they do listen to what you say and that you get a response within a reasonable time.”

They support me very well, they are sorting my housing issues. Helped me with bereavement. Put me in touch with the Mental Health team. My support worker listens and pays attention, I feel very comfortable in her presence. If she doesn’t know something she will get back to you with an answer.”

“I can’t praise them enough. I don’t know what I would have done without them.”

“They supported me with leisure activities to improve my mental health access to the sailing club, computer lessons and walking groups. My Support worker helped me to get a grant for my driving license. I’m now back in employment, working part-time.”

Make a stand: Our homes, our people our problem.

Domestic abuse is one of the biggest issues in society today. The true scale of the problem is difficult to determine because a large proportion of domestic abuse goes unreported, but studies suggest many millions of people are affected every year. Tragically, two women are killed every week by their partners or ex-partner.

In 2017, Chartered Institute of Housing President Alison Inman chose to raise awareness of domestic abuse and support Women’s Aid. Vice President Jim Strang subsequently announced that when he becomes CIH president in 2018/19 he will continue to support the same cause.

Grwp Cynefin has signed up to make the four focused commitments to provide support for people experiencing domestic abuse which are:

1. Put in place and embed a policy to support residents who are affected by domestic abuse

2. Make information about national and local domestic abuse support services available on our website

3. Put in place a HR Policy to support members of staff who may be experiencing domestic abuse

4. Appoint a champion at a senior level in Grwp Cynefin to own the activity to support people experiencing domestic abuse

Please find below useful links

The Domestic Abuse Housing Alliance’s (DAHA)

A partnership between 3 agencies leading change for cohesive policies and strategies for tackling domestic abuse and housing globally. For more information click here


Welsh Womens Aid

Run in partnership between Women’s Aid and Refuge, this is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

Contact: Freephone 24 Hour National Live Fear Free Helpline: 0808 8010 800 visit the website here

Dyn Project

The Safer Wales Dyn project provides support to Heterosexual, Gay, Bisexual and Trans men who are experiencing Domestic abuse from a partner.

Contact: 0808 8010321 or visit the website here


Rural Housing Enablers »

There is concern in many rural areas about the economic and cultural effects because of the shortage of affordable homes for young people and key workers.

Information on Benefits »

Are you sure you are receiving the correct amount of benefit to which you are entitled? We've summarised the main benefits available in this section, if you are unsure about any aspect, please contact us.

Feedback, Compliments and Complaints »

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