Rent and Money Management

This section explains more about rent and the methods of paying rent. There is also money management advice and information about changes to benefits on the right hand menu of the page and a link to our free Benefits Calculator.


There are a number of ways to pay your rent………………

  • On-line Use your bank card to pay over the internet. This service is operated on our behalf by Allpay. Simply fill in the on-line payment form. The money will go into your rent account within two working days
  • By direct debit: This is probably the best way to pay. The money goes directly to your rent account on your chosen payment date, and once set up there is no danger you’ll forget to pay. Your local office can help you set up your direct debit. Telephone us on 0300 111 2122 to set up regular payment.
  • Debit card payments: This is an easy automatic way to pay using your debit card. You can arrange to pay how much you want and as often as you want. There are no bank charges for unsuccessful payments. Telephone us now to set up a Debit Card Payment on 0300 111 2122.
  • By Payment App for iPhone iPad and Android users: Allpay’s Payment App is free to download and is available on Apple, Android and Windows smartphones. The App will enable you to make a payment without the need to securely store a payment reference number or your bank card details
  • By phone: To pay with your bank debit card ring us direct on 0300 111 2122 to speak to a member of staff, or ring 0330 041 6497 to access an automated service. Make sure you have your debit card handy when you contact us as we will need to confirm the details contained on the card.
  • With your rent card at the post office: Use your rent card to pay at any post office. Pay by cash cheque or debit card. It’s a free service. Find your nearest post office. If you require a rent card contact us
  • With your rent card at a ‘Paypoint’ outlet: Look out for the yellow and purple Paypoint sign at your local shop, newsagent or petrol station. Use your rent card and pay by cash or debit card. It’s a free, convenient and confidential service - shop staff cannot see details of your rent account. Find your nearest Paypoint outlet If you require a rent card contact us
  • By post: Please do not send cash through the post. Instead send a cheque (made payable to Grwp Cynefin) to your local office addresses and opening times. Also remember to write your name, address and rent account number on the reverse of the cheque.

Benefit and Budgeting Calculator

Here’s a quick link to our simple to use Benefit and Budgeting Calculator. Through just a few simple steps you can see how much benefit you are eligible for and how much better off you might be in work. You can also see how changes in your household budget can affect your income. You can use the calculator for free here.

Useful links

Citizens Advice -

National Debtline -

Money Advice Service -

StepChange Debt Charity -

You might also be interested in…...

Get ready for universal credit by downloading our information booklet: Your benefits are changing


Rural Housing Enablers »

There is concern in many rural areas about the economic and cultural effects because of the shortage of affordable homes for young people and key workers.

Information on Benefits »

Are you sure you are receiving the correct amount of benefit to which you are entitled? We've summarised the main benefits available in this section, if you are unsure about any aspect, please contact us.

Feedback, Compliments and Complaints »

We always aim to provide excellent services, but we can’t do this without knowing what you think we do well and where we need to improve.

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