You can download the policies at the bottom of this page.

Welsh Language Scheme

We have adopted the principle, that in the conduct of public business in Wales, that it will treat the Welsh and English languages on the basis of equality. This scheme notes how we will operate that principle in providing services to the public in Wales. ​

Complaints Policy

We are committed to ‘putting the customer first’ to improve the quality of our services and the experience of our customers.
We welcome the opinions of our customers. Complaints are important to us in order to highlight the areas that we are operating well, and where we need to focus on in order to improve future services.

Data Protection Policy

To do our job as a housing association we collect and store personal information about our tenants, other people who reside in our properties and housing applicants. This information (from tenancy forms, housing officer interviews etc) is known as ‘personal data’. The law gives you the right to know what information we hold about you and requires us to use it fairly and properly in ways you understand. You can also have the information corrected if it is wrong.

Equality and Diversity Policy

We are committed to ensuring and promoting equality and diversity for all in its employment and all its services across the Group in accordance with the Equality Act 2010. We will seek to ensure that people are not subject to discrimination or harassment on the basis of age, disability, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race (including colour, ethnicity and nationality), religion and belief, sexual orientation in its employment and service provision.

Privacy Notice

This Privacy Notice is a public document available to anyone and applies to customers of Grŵp Cynefin to explain how the organisation collects and processes personal information in order to conduct normal business activities as a UK charitable housing association. We are a Registered Social Landlord (RSL) regulated by Welsh Government. (Also available in Easy Read)


Rural Housing Enablers »

There is concern in many rural areas about the economic and cultural effects because of the shortage of affordable homes for young people and key workers.

Information on Benefits »

Are you sure you are receiving the correct amount of benefit to which you are entitled? We've summarised the main benefits available in this section, if you are unsure about any aspect, please contact us.

Feedback, Compliments and Complaints »

We always aim to provide excellent services, but we can’t do this without knowing what you think we do well and where we need to improve.

Homes to Buy / Intermediate Rental

Tai Teg is a partnership between the region’s housing associations, local authorities and the…

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Report a Repair

Grŵp Cynefin has a housing maintenance service. We wish to keep our houses in a good, safe and…

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Jobs and Careers

Grŵp Cynefin offers opportunities to individuals who are keen to develop a career in the housing…

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Contact Details

Have some questions or need help finding the information you want? Get in touch.

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